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Terms & Conditions

Order

You can order the product you have chosen:
  • online, by putting the product in the basket (shopping cart)
  • calling 0036 70 506 4442 (between 08-21h)
  • e-mailing szirom@szirom.hu (we answer between 08-21h)
We can not take responsibility for spelling mistakes or falsely given data.

Prices

Prices include VAT.

The delivery prices are calculated according to the address, and time of delivery. At some major floral holydays, such as Valentines day and Mothers day and Wonen's day, prices will be higher than usual. We can not guarantee lower prices for long time pre placed orders for these holydays.

Products

Some Products, Flowers and Plants may be harmful or poisonous, please do not eat the flowers or greenery. We do not take any responsibility.

All Products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute a Product of equivalent value , caracter and quality without notice. However in most cases, if there is enough time, we consult you and offer varieties.

In the event that we are unable to supply the Product or any substitute product to you at all, we shall notify you as soon as is reasonably possible and shall reimburse your payment in full and in any event no later than 30 days after the intended delivery date. Because the vunerability and sensitivity, floral and glass products are not returnable. We always do our best to offer best quality fresh flowers. Before the delivery, we take a picture, to show you the quality of the product.We send these pictures in email, within 24 hours. (On very busy days, it could take 48 hours.) We deliver the products in perfect shape. The recipient acknowledges this when signing the delivery sheet.

To every bouquet we attach a sachet of flower food as a gift, an elegant message card, and small chocolates.

Time of delivery

We complete pre ordered deliveries between 7-22h! We accept on-day deliveries from 8 until 19:30 (15:00 on Saturdays)! After 19:30, you can only place an order for the next day.

We can deliver a fast product within 2 hours! (to Budapest) Our normal products can be delivered from 5pm or next day. Our slow products need to be ordered at least two days in advance to delivery. Some products may take more time to make, which could cause a slight delay.

On acceptance by us of your Order Form we will advise you by e-mail confirmation of the intended delivery date. If the product is not available for the chosen date, we will consult you for a new delivery date, or give you a refund.

It is possible to select a preferred delivery time within the order process. Whilst every effort will be made to ensure your order is delivered at the time selected, no guarantee for delivery by the time specified can be given. To assist us in meeting your preference, please ensure your order is placed at least one working day prior to the preferred delivery time. We can not take responsibility for bad weather conditions, traffic problems, etc.

There is an additional fee for early morning, night time and Sunday delivery.(1000Ft)

Order

During order you shall be required to provide us with your personal details, including accurate postcode, together with those of the intended recipient and all necessary payment details.

By clicking on the "complete order" button on the Order Form, you are consenting to be bound by our terms and conditions contained in these Terms and Conditions and appearing anywhere on the Online site.

Submitting your Order Form is subject to our acceptance of this offer and we will not consider ourselves bound by a contract with you. If we can not accept your order we will send an email as soon as possible, and give you a price refund. In case of refund. the customer must bear the transaction costs. We cannot accept Order Forms from customers under the age of eighteen (18) years.

We can only deliver orders that have been payed.

Payment methods

  • credit card
  • Paypal
  • Bank transfer from Hungarian account
  • Cash payment at a CIB Bank office
  • Payment by cash in our flower shop
  • Postal Cheque
  • by cash to the courier
  • by cash at a further address for an additional delivery fee

Delivery

We always deliver by car! (Bouquets can not be delivered by motorcycles.)

Our delivery service is only within Budapest and surrounding area. Other shippings to Hungary should be consulted for a delivery price calculation.

Anomalies in your submitted personal details may lead to problems or delays in delivery, so before placing your order, please ensure that you have included the full address details, including accurate postcode of the intended recipient and your daytime contact telephone number or e-mail address so that we can notify you in the event that any delivery problems are encountered.

In case of delivery to certain locations where a third party is involved, such as offices, hospitals, airports, hotels, ships and other business locations, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your chosen recipient.

Please note that we are only responsible for delivering against signature to the address you quote (or an imminent neighbour if no one is at home) we regret that where goods have been correctly delivered we can not accept responsibility if the intended recipient has moved, or lives elsewhere, and the actual received refuses or fails to return item(s).

Where the carrier is unable to find someone to accept delivery they will either deliver to a neighbour or leave a card at the address for the recipient to make contact.

In the instance of there being difficulties in delivering your order to the intended recipient we reserve the right to contact the recipient using the contact details you provide on the Order Form. We will say it is a post package we would like to hand over.

Cancellation

Orders may be amended or cancelled up to 24 hours before the intended delivery date.

To amend or cancel your order, please contact us using the contact details.

You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be re-credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances.

Customer Services

In the event that you are not satisfied with the Online Service any complaints should be addressed to:

Post address:
Virág-Háló Kft
Budapest 1023 Mecset u. 10.

Shop address:
Budapest 1067 Podmaniczky u. 39. (flower shop)

Phone: 0036705064442
Email: szirom@szirom.hu
Because of the perishable nature of Products and in order to assist us in resolving any complaints quickly, we advise you to make any complaint within 1 working day of the date of delivery or intended delivery of your purchase. Please also make photo documentation.

Disclaimer

Whilst we agree to use our reasonable endeavours to ensure that this Online Site and/or the Online Service is fully operational and error-free we cannot guarantee this and, therefore, accept no responsibility for any defects and/or interruption of the Online Site and/or the Online Service and shall be released from our obligations under these Terms and Conditions in the event of any cause beyond our reasonable control which renders the provision of the Online Site and/or the Online Service impossible or impractical.

We accept liability arising from our negligence limited to the price you have paid for the Products.

General

We reserve the right to supplement and amend the Terms and Conditions.

Additionally, we reserve the right to suspend, restrict or terminate access to the Online Site and/or the Online Services for any reason at any time.

These Terms and Conditions shall be deemed to include all other notices, policies, disclaimers and other terms contained in the Online Site, provided that in the event of a conflict between any such other notices, policies, disclaimers and other terms, these Terms and Conditions shall prevail. If any of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

We shall only use personal data received from you for the purpose of fulfilling our obligations under these Terms and Conditions and as stated in our Privacy Policy.

A person who is not a party to the agreement between you and us has no rights under the Contracts.

Privacy Policy

When you purchase www.Szirom.hu, you enter personal information, that will be handled according to the law: Act CXII of 2011 on the right to information self-determination and freedom of information (hereinafter referred to as "Infotv."), Regulation (EU) No 2016/679 of the European Parliament and of the Council (EU) on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Regulation (EC) No 95/46 (hereafter referred to as GDPR), , CVIII of 2001 on certain aspects of electronic commerce services and information society services. (hereinafter referred to as "Eker."), Act XLVIII of 2008 on the Fundamental Terms and Limitations of Commercial Advertising Activity, (hereinafter referred to as "the Grt."), Act C of 2000 on Accounting (hereinafter referred to as "Accounting Act"), CXXVII of 2007 on General Sales Tax, (hereinafter referred to as "VAT Act") and Act V of 2013 on the Civil Code (hereinafter referred to as "the Civil Code") and the CLV Act of 1997 on Consumer Protection. (hereinafter referred to as "the Act") and the CLIX 2012 Postal Services Act. Act ("Post") In accordance with the provisions of the referenced legislation, we hereby inform you of the details of the processing of your personal data and of any rights to this.

1. In charge of the data control

Company: Viráh-Háló Kft. (address 1023 Budapest, Mecset u 10-12, shop: H-1067 39. Podmaniczky u flower shop, phone: 0036705064442, email: szirom@szirom.hu, web: www.szirom.hu) hereinafter referred to as "Data Controller") The Data Controller determines the range, purpose and duration of the data requested during the purchase on the webshop and other essential conditions for data processing.

2. Entering your data is voluntary

You are not forced to enter your personal information, but you can not purchase the products or services available at the webshop if you don’t.

3. The range of the data being processed, the purpose and duration of data management

Registration, shopping online

You can purchase without registration, as a guest or as a registered user, or with an external service provider’s registration (facebook) in the webshop. Online shopping rules apply to details of orders placed on the phone, whether in person or by e-mail. When entering the data, our staff records an online order, which can be tracked by the customer via email.
Basic data:
required: email address, phone number
Billing Address:
required: surname, first name, phone number, postal code, place, street, house number
Delivery address (shipping only):
required: (surname, first name, phone number, address (zip code, place, street, house number)
Registration Information:
User-defined password (encrypted)

Register with a Facebook account

If you have a Facebook account, you can log in by clicking on the Facebook login button where you can access the Data Manager page of Facebook, and use the password you have previously registered. Data controller can not access or store the entered password data. When entering a Facebook account, the user's name and email address will be transferred by the external service provider to the Data Controller

4. Data management goal

  • online product sales,
  • documentation of purchase and payment,
  • fulfillment of the accounting obligation,
  • identifying and communicating with the customer as buyer,
  • fulfillment of service, invoicing the ordered product
  • the possibility of making payments, eliminating suspicious transactions in online payment

5. Duration of data management

After fulfillment of the contract, or untill the person revoking consent, or after the date of purchase, according to the the Civil Code. 6:22. § 5 years. According to Tax Law the data necessary for accounting will be cleared 8 years after the user account has been terminated.

6. Legal basis for data handling

In the case of online product sales, the contributor concerned is Info. TV. Article 5 (1) (a) of the GDPR and Article 6 (1) (a) GDPR and the performance of a contract pursuant to Article 6 (1) (b) of the GDPR Documentation of purchase and payment, fulfillment of the legal obligation in the execution of the invoice declaration and the payment process is Article 6 (1) (c) of the GDPR and the Accounts. TV. Article 169 (2) and VAT Act. 169, the consent of the person involved in the identification and communication with the customer as well as the ordered product (or service) of the customer is the Info. TV. Article 5 (1) (a) of the GDPR and Article 6 (1) (b) of the GDPR for the performance of a contract in the case of the filtering of suspect transactions in online payment on the basis of Article 6 (1) (f) GDPR

7. Profile creation

We do not do profiling activities. We do not use user data for any marketing or market research purposes.

8. Persons having access to personal data

The Data Manager's own employees have access to the data during the delivery of the ordered product and service. No third party will receive any data from us.

We use Google LLC, (1600 Amphitheatre Parkway Mountain View CA 94043), whom is part of EU-U.S. privacy shield (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA) Google Analytics, Google Adwords, a Facebook Ireland Ltd. (4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland)

Webanalysis services also use cookies designed to help us analyze the use of our online surfaces. The user consents to them, allows the information on the use of the online interface created by cookies to be transmitted by Google Analytics and Google Adwords to Google's US servers. The other managed cookies are stored on servers within the European Union. By using the website, the user agrees to collect and analyze his / her data for the purposes and purposes specified above. The above providers use this information to evaluate, analyze, use and evaluate the use of on-line surfaces by the person concerned, to provide reports on activities carried out on online surfaces, and to provide other services related to activities and Internet use. However, these are not personal data, only data related to buying habits

9. Data Transmission

In connection with the online sale of goods as a data management target, information on purchases made via the Internet is transmitted via CIB Bank Zrt's bank card acquirer network for financial transaction execution, transaction security and transaction tracking. Data transferred: payment transaction data.

When choosing PayPal payment method, your PayPal Financial Intermediation System (PayPal Europe S.à r.l. & Cie, S.C. 5th Floor 22-24 Boulevard Royal, L-2449, Luxembourg) handles your personal information. If you choose to pay through PayPal, the amount, date and time of your payment will be forwarded to PayPal's Financial Intermediation System (PayPal Europe S.à r.l. & Cie, S.C. 5th Floor 22-24 Boulevard Royal, L-2449, Luxembourg).

When delivering products, data will be given to the courier only on paper: For the purpose of transport, the recipient's name and address. Courier returns the delivery receipt after delivery to the flower shop. The data is not stored by the courier.

Your data will not be forwarded to a third party beyond the above. Transmission of data to third parties or recipients occurs when required by law.

During this data management activity, we do not transmit personal data to third countries or to international organizations.

10. Links to social media providers, social media browser extensions

The Data Manager web site www.szirom.hu contains simple links to Facebook, YouTube and g+. In such a case, only the data is transmitted to the said social media operators when a click is clicked on that icon (eg, for Facebook, on the "f" icon). When you click on that icon, the social media user's page opens in the popup window. On these pages, you may publish information about our products in accordance with the rules of the respective social media operator.

11. Data security measures

The Data Controller shall ensure the security of the data, take the technical and organizational measures and establish the procedural rules that ensure that the recorded, stored or managed data is protected or preventing their destruction, unauthorized use and unauthorized alteration. It also calls on third parties whose data have been transmitted to be required to comply with the requirement of data security.
The Data Handler shall ensure that no unauthorized persons have access to, disclose, transmit and modify or delete them.
The Data Manager shall do its utmost to ensure that the data are not damaged or destroyed. The above commitment is also provided by the Data Controller to the employees of his or her data management activity or to the data processors acting on behalf of the Data Controller.
The Datacenter's computing systems and other data retention locations are located on the Yabool Works server.
In order to prevent unauthorized persons from accessing your data, the Data Controller secures personal data as follows and prevents unauthorized access: access to the server and computers is password protected.

12. Informing the stakeholders

Privacy incident: a security breach resulting in accidental or unlawful destruction, loss, alteration, unauthorized disclosure or unauthorized access to personal data transmitted, stored or otherwise handled.
If the privacy incident is likely to pose a high risk to the rights and freedoms of natural persons, the Data Controller informs the data subject of the privacy incident without undue delay, in a clear and unambiguous manner.
The person concerned shall not be informed if any of the following conditions are met:

  • (a) the data controller has implemented adequate technical and organizational protection measures and applied those measures to the data covered by the data protection incident, in particular the measures such as the use of encryption that do not allow persons who do not have access to personal data make the data unreadable;
  • (b) after the data protection incident, the data controller has taken further measures to ensure that the high risk for the rights and freedoms of the person concerned is no longer likely to be realized;
  • (c) the provision of information would require disproportionate efforts. In such cases, the data subject shall be informed by means of publicly disclosed information or a similar measure shall be taken to ensure that such information is equally effective.

Procedure in case of a request for access to the above rights: The Data Handler informs the affected person of undue delay, but in any way within one month of the receipt of the request, of the actions taken by the interested party regarding the exercise of the rights set forth in this Prospectus. If necessary, taking into account the complexity of the application and the number of applications, this deadline may be extended by two additional months.

Personal information relating to children and third parties

Persons under the age of 16 can not provide personal data, unless they have asked for permission from a parent who has parental responsibility.

In order to send a gift and a surprise in the flower delivery process, the recipient's third party data (name, address, phone number) will be given in the order process. Specifying these data is essential for the performance of the service. The authorization required to provide the data is the responsibility of the customer and the responsibility lies with him.

By declaring personal data to the Data Controller and guaranteeing that he / she will take into account the above, his / her ability to act is not limited

If you are not legally entitled to provide any personal data of a third person, you are required to obtain the consent of the third parties concerned or to provide a legal basis for the provision of the data. In this context, it is required to consider whether or not a third party's consent is required in relation to the provision of the personal data concerned. The Data Handler may not be contacted personally and must therefore comply with this clause and the Data Handler is not liable in this context. Regardless of this, the Data Controller is always entitled to check whether the appropriate legal basis for handling a personal data is available. For example, if you are acting on behalf of a third party, such as a consumer, we have the right to request your authorization and / or the relevant data management consent of the person concerned for the particular case.

The Data Handler will do its utmost to delete any personal data that has been unlawfully made available. The Data Controller ensures that, if this is known to you, this personal data is not transmitted to any other person or used by the Data Handler. Please contact us at our contact details as described in point 14 if you are aware that a child or a third person has unauthorized access to personal data by the Data Manager

14. Contact

For any questions or requests related to your personal data and data management system, please send e-mail to szirom@szirom.hu. Please keep in mind that we are only able to provide you with information about handling your personal information, or take action if, your identity is credibly verified.

15. Remedies

  • a) You can ask about any data-related questions at our contact
  • b) at the National Privacy and Data Protection Authority (mailing address: 1530 Budapest, Pf .: 5, phone: +36 (1) 391-1400, email: ugyfelszolgalat@naih.hu, website: www.naih.hu) you may initiate an investigation by claiming that there is a violation of law or a direct threat to your personal data; or
  • c) If the data subject breaches his or her rights, the Data Controller may turn to court. The Data Controller must demonstrate that data management is in compliance with the law.
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